Contact Us
One inbox, read every working day by the same people who pack the boxes. No hold music, no ticket number, no chatbot.
Wondering where your parcel has got to?
You can find that out yourself in a few seconds. Go to where is my order and put in your order number and the address you ordered with, no reply needed.
Email us
We answer within 1 working day (Monday to Friday, excluding bank holidays). Emails sent at the weekend are picked up on Monday morning.
What to include
To get a useful answer first time, please tell us:
- your order number (it looks like FM-20260906-4F2A and is on your confirmation email), if your message is about an order;
- the email address you used at checkout, if it differs from the one you are writing from;
- for a return, whether the item is faulty or you have changed your mind;
- for a fault, a short description and a photo or video if you can, it usually saves a round trip.
Company details
- Registered name
- BH Commerce Ltd
- Company number
- 16310021 (registered in England and Wales)
- Registered office
- Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom
- hello@findmytracker.co.uk
Please note this is our registered office address and not a returns address, email us first and we will send you the correct address for your return.
There is a good chance it is answered already
Which phones it works with, how far it rings, how long the battery lasts, when it arrives and how refunds work are all covered in our help pages.